Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Last Updated: January 1, 2023

1. Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

When you register for an account, book a tour, or contact us, we may collect:

  • Contact information (name, email address, phone number, mailing address)
  • Identification information (passport details, ID numbers) when required for booking
  • Payment information (credit card details, billing address)
  • Travel preferences and special requirements
  • Emergency contact information

Usage Information

We automatically collect information about your interactions with our Services, including:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (hardware model, operating system)
  • Location data (with your permission)
  • Booking and transaction history

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and manage your bookings and reservations
  • Provide customer support and respond to your inquiries
  • Facilitate payments and prevent fraud
  • Personalize your experience and provide tailored recommendations
  • Send you important updates about your bookings and our Services
  • With your consent, send you marketing communications about promotions and special offers
  • Improve and optimize our Services
  • Comply with legal obligations

We process your personal information based on one or more of the following legal grounds:

  • To perform our contract with you when you book a tour or create an account
  • For our legitimate business interests
  • With your consent
  • To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Hotels, transportation companies, tour guides, and other third parties necessary to fulfill your booking
  • Payment Processors: To process your payments securely
  • Business Partners: Trusted companies we work with to provide services
  • Legal Authorities: When required by law, court order, or governmental regulation
  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Improve your browsing experience
  • Provide personalized content and advertisements
  • Analyze the performance of our website

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure network infrastructure
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing of your data
  • Data Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

You can also opt out of marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Aceh Tour Adventure

Jl. Teuku Umar No. 123, Banda Aceh, Indonesia

Email: privacy@acehtouradventure.com

Phone: +62 651 123456

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.